FAQ

Are My Chic Bunny product safe?

It is our priority to source from only trusted suppliers whom we have worked with. Our team check the quality of each piece before leaving the warehouse.

 

The item I am interested in is Out of Stock.

Our products are handmade and sourced from around the world. We do our best to make sure the top sellers are available all year round. Our Limited Editions and Seasonal collections are available only for a limited time and during the festive seasons.

 

How long does it take to receive my order?

For Standard orders in Hong Kong island 1-2 days from the date the order is confirmed
For Standard orders in New Territories and Outer islands 2-3days from the date the order is confirmed
For Standard Overseas orders 5 – 10days from the date the order is confirmed.
For Express Orders in Hong Kong island, NT Outer Island 1-3 days from the date the order is confirmed.
Currently no Express Service is provided for International / Overseas orders.
All delivery excludes bad or inclement weather conditions which may effect normal business logistics

 

What type of delivery service do you use?

  1. Local orders over $350.00 (Free standard post via HK Postal service).
  2. SF Courier (Express 1-2days) additional $50.00
  3. Hong Kong Registered Mail (additional fees applicable)
  4. Hong Kong International Mail (additional fees applicable)

 

My order has not arrived .

Once your order is confirmed we will notify you with the order details for tracking purpose. We do recommend to pay for insurance.
What are the delivery charges ?
HK Post (Standard) For orders within Hong Kong, NT & Outer Islands
SF Courier (Express)
HK Post International

 

Ordering on a Holiday?

Click here for a full list of Holidays in Hong Kong

 

Do you delivery overseas?

Yes, cost is dependant on dimensions & weight

 

What is your Return Policy?

If the product reaches you damaged due to transit we will send a replacement. All produce are to be returned to Shanghai Ave Ltd.
If you are completely unsatisfied with our product. Return all products in its original packaging, all cost associated with the returned item to be borne by the customer. We fill refund the value once the item is received.

 

What are your payment terms and methods?

Payment can be made by credit card using PayPal system

Direct Bank Transfer ( all overseas charges to be paid by the customer )

HSBC Hong Kong, HSBC Main Building, 1 Queens Road, Central, Hong Kong 

Savings Account Number: 848-349379-838

Swift Code: HSBCHKHHHKH

 

What is your office address?

Shanghai Ave Ltd Office & Warehouse
18P Block 1 Kingley Industrial Building
35 Yip Kan Street, Wong Chuk Hang
Hong Kong

 

Do you have a shop?

Please see your distribution outlets for the nearest store. See Where you can find us!


How can I contact My Chic Bunny?

See Contact Us.